Genpact Walk-in Drive for Freshers as Associate from 13th – 15th February 2015

Company Name : Genpact

Job Designation : Associate – Technical Voice Support

Qualification Required : BSc, BA, BCom, MA, MSc, MCom, Diploma

Experience Required : 0 – 2 Years

Skills Required :

1. Graduate (BSc, BA, BCom, MA, MSc, MCom, Diploma Holders, No Under Graduates) with technical Knowledge of Windows NT / 95 / 98 / 2000, TCP/IP (Networking), Exchange Client, Outlook Client, MS Office & Internet Explore.

2. Excellent command over English - fluency in spoken English and good written English, customer service skills and high energy levels.

3. The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations

Responsibilities :

1. Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.

2. Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.

3. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.

4. Document & add new issues/solutions to Knowledge Management Repository.

5. Utilize professional techniques to retain & delight customers.

6. Use of soft skills - Listen, Empathy, Courtesy etc.

7. Provide quality service & resolve concerns efficiently & professionally

Location : Hyderabad

Salary : upto 3,75,000 PA

Walk-in Date : 13^th-15^th February 2015

Time : 10 AM – 3 PM

Venue :

Genpact,

14-45, IDA Uppal

Opp., NGRI,

Habsiguda.

Hyderabad