Amazon Hiring Freshers as Customer Service Associates on January 2015

Company Name : Amazon

Job Designation : Customer Service Associate

Qualification Required : Any Graduate, Any Post Graduate

Experience Required : 0 – 5 Years

Skills Required :

1. Candidate should have excellent Internet Navigation Skills

2. Candidate should have basic Typing/Keyboarding skills

3. Candidate should have proficiency in Microsoft Outlook and working knowledge of MS Office applications

4. Candidate should have experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality significant phone and online customer service experience preferred

5. General Summary of CSA duties/responsibilities

Responsibilities :

1. Demonstrates clear and polite written and oral communication.

2. Escalates customer issues appropriately and correctly.

3. Demonstrates timely accurate and professional customer service.

4. Maintains a positive and professional demeanor and portrays the company in a positive light.

5. Demonstrates knowledge and use of departmental resources, policies and procedures.

6. Answers messages in authorized email queues as directed by Workflow and Supervisor.

7. Understands and correctly uses Customer Service Tools.

8. Maintains acceptable email handle time, while remaining friendly and informative.

9. Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.

10. Utilization (defined as number of hours spent in production work divided by total hour paid) should be no less than 70%.

11. All contacts should meet Amazon.com expectations for quality.

12. Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.

13. Logs in on time; logs out not before the end of scheduled shift.

Location : Hyderabad

Salary : up to 350000

Apply Mode : Through Online

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